Privacy Policy

Last Updated: 27/04/2025

1. Introduction

At CrowdChart, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service.

2. Information We Collect

We collect the following types of information:

  • Account Information: When you register using Google, Facebook, or Spotify, we collect information such as your name, email address, and profile picture from these providers.
  • Usage Data: We collect information about how you interact with our service, including the songs you vote for, submissions you make, and features you use.
  • Technical Data: We collect information about your device, browser, IP address, and interactions with our website. This includes device fingerprinting data collected to detect and prevent fraudulent activity. Where possible, IP addresses and fingerprints are securely hashed.
  • Analytics Data: We use Google Analytics to collect aggregated, anonymized data about how users interact with our website. We have enabled IP anonymization within Google Analytics to protect user privacy.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience, deliver core functionality, and collect usage statistics.

3. How We Use Your Information

We use your information for the following purposes:

  • To provide and maintain our service
  • To authenticate your identity and manage your account
  • To personalize your experience and provide content recommendations
  • To improve our service and develop new features
  • To communicate with you about updates, changes, or issues related to our service
  • To detect, prevent, and address technical issues or fraudulent activities
  • To detect, prevent, and address technical issues, fraudulent activities, or manipulation of voting and submissions
  • To analyze service usage trends and improve our platform (using anonymized analytics data)

4. Data Sharing and Disclosure

We may share your information with:

  • Third-Party Service Providers: We use trusted providers, including Supabase for hosting and authentication, and Google Analytics for website usage analysis.
  • Authentication Providers: We share and receive information with Google, Facebook, and Spotify when you use these services to log in.
  • Legal Requirements: We may disclose your information if required by law or in response to valid legal requests.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. Where possible, sensitive technical data such as device fingerprints and IP addresses are hashed and securely stored.

6. Data Retention

We retain technical data, including hashed device fingerprints and hashed IP addresses, for a minimum of one (1) day and up to thirty (30) days if necessary for fraud investigation and platform security. Other personal information is retained in accordance with our operational and legal requirements. After these periods, data is securely deleted or anonymized.

7. Your Data Rights

Depending on your location, you may have the following rights regarding your data:

  • Access and receive a copy of your personal data
  • Correct or update your personal data
  • Request deletion of your personal data
  • Object to or restrict the processing of your personal data
  • Data portability

To exercise these rights, please contact us at privacy@crowdchart.com.

8. Children's Privacy

Our service is not intended for individuals under the age of 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If we discover that we have collected personal information from a child, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@crowdchart.com.

← Back to Login